Goods and services sold in Europe often have a “value added tax” (VAT) applied to the purchase (10-25%). Tourists have the option to claim tax refunds for goods and services purchased at participating tax-free stores.
Currently, this refund process is manual and requires paperwork. Travelers receive a tax-free form at the point of sale, and have to wait in line at the airport and present this paperwork at a refund service office to get their refund processed.
Pie System’s VAT refund app aims to simplify this process for both the merchant and traveler through their fully digitized service. Merchants simply provide a QR for tourists to scan through the app. Then tourists simply upload their traveler information, boarding pass, and pictures of their receipt and purchase. No paperwork, no lines.